Good news for Apple fanboys and fangals who also happen to enjoy working from the comfort of their own home. Your favorite company is in the midst of hiring full-time AppleCare At Home Advisors to help its customers fix technical issues with their Apple products.
Feel free to apply if you: a) live in the United States; b) have high-speed internet access (at least 5 Mbps down/1 Mbps up); and c) meet the following qualifications:
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability
- Experience supporting customers via phone, e-mail, chat, and/or in person
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is welcomed
- Effective time management including ability to multi-task, organize and prioritize
- Able to research and grasp technical information across multiple tools while talking with customers
- Knowledge of one or more of the following is required; iOS, Smartphone, Tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Then there are requirements:
- Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends.
- Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
- Successful completion of a pre-employment assessment and background check.
- Successful completion of initial training.
- Able to meet minimum typing speed of 40 WPM while talking with customers.
Not super easy, but not that hard either. If you have a Mac, an iPhone and know your stuff, this could be your next gig.
Apple promises “competitive” pay, time off, along with participation in the employee stock plan. Also, Apple reps are also eligible for an employee discount on a variety products, including iPads, iPhones, iPods and Apple Watches.
So what do you say? Is this the job for you?